Frequently Asked Questions
Everything you need to know about your holiday shopping experience.
When is the deadline to order for delivery before Christmas?
To ensure your gifts arrive by December 24th, please place standard shipping orders by December 15th and express shipping orders by December 20th.
What is your holiday return policy?
We offer an extended holiday return window. Any items purchased between November 1st and December 25th can be returned for a full refund until January 31st.
Do you offer international shipping?
Yes, we ship our festive products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I include a personalized gift message with my order?
Absolutely! During the checkout process, you will have the option to add a custom gift message which we will print on a seasonal card and include in the package.
How can I track the status of my holiday order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.
Are your ornaments and decorations break-resistant?
We offer a wide variety of both traditional glass and shatterproof ornaments. Please check the specific product description for material details and durability ratings.